Privacy Policy

This policy supersedes and replaces all prior Web site privacy and confidentiality policies.

HealthEdge and its affiliated entities (hereinafter HealthEdge) will always use any protected health information (PHI) that you provide to HealthEdge in accordance with its strict policies and procedures. In order to serve your needs and interests, HealthEdge uses multiple tools and forms to collect important information on its Web site.

It is important that you understand the following information to assure complete protection of your privacy.

HealthEdge is committed to protecting the privacy of its members’ PHI in accordance with federal and state regulations. Information regarding your health and the care you are receiving is safeguarded in accordance with the law on secure servers in the continental United States. In general, HealthEdge only uses or discloses PHI for limited situations, including, but not limited to, coverage determinations, the payment of claims and coordination of care. However, in all situations HealthEdge uses or discloses your PHI only as permitted by law or pursuant to an authorization by you.

The information HealthEdge receives depends on your activity when visiting HealthEdge's Web sites. Registering for trainings, programs and events may require that you provide HealthEdge with defined information, enabling HealthEdge to enroll you and/or contact you. HealthEdge also collects certain types of anonymous information (provided voluntarily) on its Web sites. On some HealthEdge Web sites, you can complete surveys, ask HealthEdge’s health professionals questions or participate in one of HealthEdge’s online forums or chat rooms.

For some programs, properly registered and authenticated providers may submit case information, make requests for authorization to deliver services and view previously provided case information. HealthEdge may also make claims payment status information available to these providers via the Web.

"Cookies" are files that are saved on your computer to assist your browser in performing certain tasks and remembering prior activities. HealthEdge uses a "session cookie" for navigation purposes that is active only during your session. HealthEdge cookies do not track or report your activities.

Third-party sites and sponsors do not have the ability to collect personal information from the computer you are using when you are directly viewing an HealthEdge Web site. To provide you with the best services possible, HealthEdge may make third-party sites available to you through HealthEdge Web sites. If you have identified yourself to an HealthEdge Web site, APS may pass the company code, username and password you provide to its partner sites when you elect to visit these sites from within an HealthEdge Web site. This information identifies you as a valid customer, eligible to receive services at these sites without requiring you to log on to the site separately each time you view the site. Once you have entered these third-party sites, the site’s system may require you to divulge your name, phone number or address in order to provide you with the service you are requesting. HealthEdge collects only data about utilization of these Web sites and does not collect or link back any specific identifying information from any third-party site.

HealthEdge cannot control the activities of any third parties once you leave its Web site. If you click on a link or banner to leave the HealthEdge site, this privacy policy does not apply. Some linked sites may collect information about users. Please check the banner ad's web site to determine its privacy policy. HealthEdge may have arrangements with third parties who provide or track sponsored links that HealthEdge believes may be of value to you. HealthEdge does not permit these third parties to collect personal information from you without your explicit permission. However, if you have questions about the privacy policies of such third parties, HealthEdge suggests contacting the third parties directly or visiting their Web sites to review the site’s posted privacy policies.

Links from HealthEdge to other sites are provided for your convenience only. By clicking on these links, you leave HealthEdge's Web site and HealthEdge's privacy policies no longer apply. HealthEdge is not responsible for NOR DOES IT endorse the privacy practices of its linked web sites. HealthEdge's users should consult the linked sites' privacy notices because HealthEdge doesn't have control over information that is submitted to, or collected by, these third parties.

You may request to review, correct, update or delete personal information that you provide to HealthEdge at any time. It is HealthEdge’s policy that all such requests are made either in writing or via the phone. If you request to delete your information, HealthEdge will not use it for any purpose except where required by applicable laws, regulations or medical practice standards.

The information you provide on HealthEdge's Web sites is used in the following ways:

HealthEdge provides access to public and moderated chat rooms and bulletin boards. HealthEdge may monitor these and remove materials it deems inappropriate or not relevant. HealthEdge may temporarily or permanently block users whose postings HealthEdge finds unsuitable, inappropriate, incorrect or libelous.

Voluntary feedback and survey questionnaires are used to determine and improve HealthEdge’s services to its users.

HealthEdge may provide newsletters and announcements to groups and individual users. Newsletters are provided on a periodic basis as a service to various member groups. General announcements regarding HealthEdge’s services will be sent as needed. Announcements that are specific to a particular group will be provided at the request of each group according to the contract. Specific announcements to individual users will be in response to a specific request by each user.

HealthEdge sometimes uses non-personally identifiable or "aggregate information" that it collects to improve the design and content of its site, to help HealthEdge personalize your HealthEdge experience and to provide general information to companies providing HealthEdge services to the company’s employees, members or associates. HealthEdge will not disclose PHI to any third party. However, HealthEdge may disclose aggregate data to third parties. HealthEdge may track the total number of visitors to its sites and the popularity of each area or page. HealthEdge may combine health-related information that you give HealthEdge with information that other users of its sites give to HealthEdge in order to create "aggregate data." Aggregate data is not information that could be used to identify you or contact you.

No identifiable information from HealthEdge’s Web site will be used for any promotional or marketing purposes, or transferred to any third parties for marketing or sales purposes.

HealthEdge maintains a strong commitment and strict policies regarding protecting your privacy. However, you are solely responsible for your choice in providing information on HealthEdge’s Web site. HealthEdge is not responsible for any disclosure of information on your part that is not consistent with this policy.

The computer you use may "cache" pages, saving pages that you have visited, and store the addresses you have gone to in a list of most recently visited or frequently used sites. HealthEdge has no control over this process.